Cancellations & Refunds

Cancellation:
Once a water testing kit is ordered/kit is delivered/we have received the water sample the order cannot be cancelled or refunded.
Once a sample

Refunds:
In the event that there are the following events
Report missing or undelivered
Sample missing or lost in Transit
Unavailability of our service in certain areas
We will refund the complete amount paid online within 7 working days.